Privacy Policy
Introduction
Envision Energised respects your privacy and is committed to protecting the personal information we collect.
This Privacy Policy explains how we collect, hold, use and disclose personal information and how you can request access, corrections or make raise a privacy concern.
Information we collect
Depending on your dealings with us, we may collect:
- Your name, telephone number, email address and property or postal address
- Information submitted through our website, social media pages and Meta lead forms
- Details about your property, electricity supply, roof, switchboard and existing energy systems
- Electricity bills, energy usage information and your National Metering Identifier (NMI)
- Information about the solar, battery, EV charging or electrical services you require
- Site photographs, plans, measurements and installation details
- Quotes, contracts, invoices, payment records and warranty information
- Records of enquiries, appointments, communications, feedback and complaints
- Website usage information, such as your IP address, browser, device and pages visited
- Other information you voluntarily provide to us
How we collect information
We may collect personal information:
- Directly from you through our website, Meta lead forms, social media, telephone calls, emails, text messages or face-to-face discussions
- When you request a quote, arrange a site inspection, sign a contract or use our services
- During an installation, repair, maintenance or warranty service
- From a person or organisation acting with your authority
- From builders, insurers, strata managers, energy companies or referral partners involved in your enquiry or project
- Through cookies, analytics and advertising technologies
- Through the customer management, quoting and scheduling platforms we use
If you provide us with information about another person, you should have their permission to do so.
Why we use your information
We may collect, hold and use personal information to:
- Respond to enquiries and contact prospective customers
- Assess your energy requirements
- Prepare quotes, proposals, designs and contracts
- Arrange site inspections, installations, repairs and maintenance
- Apply for grid connections, approvals, certificates and available rebates
- Deliver and support our solar, battery, EV charging and electrical services
- Process payments and maintain financial records
- Administer product and workmanship warranties
- Communicate with you about your enquiry, appointment or project
- Meet our legal, safety, insurance and regulatory obligations
- Improve our services, website, advertising and customer experience
- Send relevant marketing communications where permitted by law
We will only use your information for the purpose for which it was collected, a related purpose you would reasonably expect, with your consent, or where required or permitted by law.
Who we may share information with
We do not sell personal information or share it with other businesses for their own marketing purposes.
Where reasonably necessary, we may disclose relevant information to:
- Our employees, electricians, installers and authorised contractors
- Product suppliers, manufacturers and warranty providers
- Electricity distributors, energy retailers and grid connection providers
- Government agencies, regulators, certificate agents and rebate administrators
- Builders, insurers, strata managers or project partners involved in your work
- Accountants, lawyers, insurers and other professional advisers
- Technology providers that support our website, email, customer records, quoting, scheduling, payments and document storage
- Meta and other advertising or analytics providers
- A finance provider or broker where you ask us to assist with a finance enquiry
- Other parties where you have given consent or disclosure is required or authorised by law
We only provide information that is reasonably necessary for the relevant service or purpose.
Finance enquiries
Envision Energised does not provide credit. Finance is offered and administered by independent third-party providers or brokers.
If you ask us to assist with a finance enquiry, we may provide relevant contact and project information to your selected provider with your consent. That provider’s own privacy policy will apply to information it collects.
Cookies and online advertising
Our website may use cookies, pixels and similar technologies to operate the website, understand how it is used, measure advertising performance and display relevant advertising.
These technologies may collect information such as your IP address, browser type, device, approximate location and website activity.
You can control or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.
Marketing communications
Where permitted by law, we may contact you about services or offers that may be relevant to you.
You can opt out at any time by using the unsubscribe option in an electronic message, replying “STOP” to an applicable text message or contacting us directly.
You may still receive essential communications concerning an enquiry, quote, current project, warranty or legal obligation.
Storage and security
Personal information may be stored in our electronic systems, cloud-based platforms, emails, mobile devices and physical records.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These measures include access controls, password protection, secure service providers and staff procedures.
No electronic storage or transmission method is completely secure. If an eligible data breach occurs, we will respond in accordance with applicable legal requirements.
Retention of information
We retain personal information for as long as reasonably necessary to provide our services and meet warranty, accounting, insurance, legal and regulatory obligations.
Some customer, installation, financial and compliance records may be retained for at least seven years, or longer where required by law, warranty conditions or regulatory obligations.
When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
Overseas storage and disclosure
Some cloud-based and technology providers we use may store or process information outside Australia, including in the United States and other countries where those providers operate.
Where required, we will take reasonable steps to ensure overseas recipients handle personal information in accordance with applicable Australian privacy laws.
Accuracy of information
We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date.
Please contact us if your details change or if you believe information we hold about you is incorrect, incomplete or outdated.
Access and correction
You may request access to personal information we hold about you or ask us to correct inaccurate, incomplete or outdated information.
We may need to confirm your identity before providing access or making a correction. We will respond within a reasonable period and explain if we are legally unable to fulfil your request.
Privacy enquiries and complaints
If you have a question or complaint about how we have handled your personal information, please contact us using the details below.
Please provide sufficient information for us to investigate the matter. We will acknowledge and investigate your complaint and aim to provide a response within 30 days.
If you are not satisfied with our response and the Privacy Act 1988 (Cth) applies, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
Changes to business ownership
If Envision Energised undergoes a restructure, merger, acquisition or sale of all or part of the business, personal information may be transferred as part of that transaction.
Any recipient will be required to handle the information in accordance with applicable privacy laws.
Updates to this policy
We may update this Privacy Policy when our business practices, services or legal obligations change. The latest version will be published on our website with its updated date.
Contact us
Envision Energised
Website: www.envisionenergised.com.au
Telephone: 1300 310 456
Email: admin@envisionenergised.com.au
Postal address: 13/29 Blanck Street Ormeau QLD 4208
Last updated: 9 September 2026